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Refund Policy

At Efiwe, our mission is to make coding education accessible, enjoyable, and affordable for learners everywhere. Most of Efiwe’s core learning experience — including interactive challenges, AI-powered feedback, offline learning, and access to all courses — is 100% free. However, certain optional paid features are available. This policy explains how refunds work for those paid features.

1. Free Learning Features

Efiwe's core platform is completely free, including:

  • Access to all coding challenges
  • Offline learning
  • AI-driven personalized feedback
  • Voice-based learning
  • Support for 246 languages

Since these features cost nothing, refunds do not apply to the free core platform.

2. Efiwe Pro Subscription (Platform Subscription)

Efiwe Pro is an optional recurring subscription available on a monthly or yearly basis (yearly billed as ten months). Subscribers enjoy benefits including an ad-free experience, unlimited use of the Efiwe 2.0 cloud AI model (no cooldown), certificates included upon course completion at no separate cost, and no lives deduction on wrong answers.

Because Efiwe Pro delivers immediate digital benefits upon activation, all subscription payments are non-refundable once the billing period has started.

You may request a refund only if:

  • You were charged but your subscription was not activated due to a technical failure on our end; and
  • You report the issue within 48 hours of the charge.

Refunds will not be issued for:

  • Changing your mind after a billing period has started
  • Partial use of the subscription period
  • Forgetting to cancel before a renewal date
  • Dissatisfaction with features that were accurately described before purchase

Cancellation: You may cancel your Efiwe Pro subscription at any time from within your account. Cancellation stops future renewals but does not end your current billing period — you retain full Pro access until the period you have already paid for expires.

Yearly Plan: The yearly plan is charged as a single payment equivalent to 10 months' price. The same no-refund policy applies once the billing period has started.

3. Efiwe API Key Subscription (Developer Subscription)

Efiwe offers API access for developers through paid subscription plans (Starter, Professional, and Enterprise), available on a monthly or yearly basis. API keys are issued immediately upon payment and grant access to Efiwe's AI-powered coding feedback endpoints.

Because API access is granted and usable immediately, all API subscription payments are non-refundable once the billing period has started.

You may request a refund only if:

  • You were charged but your API key was not issued or activated due to a technical failure on our end; and
  • You report the issue within 48 hours of the charge.

Refunds will not be issued for:

  • Unused API calls or low usage during the billing period
  • Changing your plan preference after payment
  • Forgetting to cancel before a renewal date
  • Third-party integration issues outside of Efiwe's control
  • Dissatisfaction with rate limits that were clearly published before purchase

Cancellation: You may cancel your API subscription at any time from the API dashboard. Cancellation stops future renewals. Your API key remains active until the end of the period already paid for, after which it is automatically deactivated.

Plan Upgrades: If you upgrade your API plan mid-period, the new plan takes effect immediately. The previous plan's payment is not refunded; the upgrade cost covers the remainder of the period.

4. Refunds for Efiwe Certificates

Efiwe offers optional verifiable Certificates of Completion for learners who choose to purchase them. Note that active Efiwe Pro subscribers receive certificate access as part of their subscription at no additional cost.

You may request a refund for a standalone certificate purchase only if:

  • You were charged but did not receive access to the certificate; or
  • The certificate issued to you contains a technical error that prevents verification; and
  • You report the issue within 7 days of purchase.

Refunds will not be issued if:

  • You change your mind after receiving the certificate
  • You completed the course and later decide you no longer want the certificate
  • The certificate accurately reflects your learning progress

To request a refund, contact us at support@efiwe.com with your full name, email used on Efiwe, transaction ID or screenshot, and a description of the issue.

5. Refunds for Purchases of Lives or In-App Learning Benefits

Efiwe includes gamified learning features such as lives, streaks, and reward systems to boost motivation. Note that active Efiwe Pro subscribers have unlimited lives and are not affected by the lives system.

Refunds for lives or similar consumable digital items are only eligible if:

  • The purchase was duplicated due to a payment error; or
  • You were charged but the items were not added to your account; and
  • You report the issue within 48 hours of the transaction.

Refunds will not be granted for:

  • Lives that were used
  • Accidental depletion of lives
  • Changing your mind after purchase
  • Dissatisfaction with gameplay difficulty

6. Group Plans (Schools, NGOs, Bootcamps, and Businesses)

Group Accounts are available in three tiers: Group Starter (free forever, up to 30 learners), Group Pro (up to 300 members and 3 sub-admins), and Group Pro Plus (up to 600 members and 6 sub-admins). Group Pro and Group Pro Plus are paid, recurring plans available monthly or yearly (yearly billed as ten months), and grant every member — including admins and sub-admins — unlimited lives, instant certificate access, unlimited Efiwe 2.0 usage, and an ad-free experience.

Because Group Pro and Group Pro Plus deliver immediate digital benefits to the entire group upon activation, all Group Plan payments are non-refundable once the billing period has started.

You may be eligible for a refund only if:

  • Your group was charged but the plan was not activated due to a technical failure on our end; or
  • There was a technical failure preventing delivery of a paid add-on service; and
  • The issue is reported within 7 days of payment.

No refunds are provided for:

  • Progress dissatisfaction
  • Misuse of group features
  • Changes in group size or participation after purchase
  • Forgetting to cancel before a renewal date

Cancellation: A group admin may cancel or downgrade a Group Plan at any time. Cancellation stops future renewals but preserves Group Pro / Group Pro Plus benefits for all members until the end of the period already paid for, after which the group reverts to Group Starter.

7. Payment Issues and Unauthorized Charges

If you believe you were charged in error or without authorization — for any Efiwe product including Pro subscription, API subscription, certificates, or lives:

  • Contact us immediately at support@efiwe.com
  • Provide your email, payment receipt, and a description of the issue

Efiwe will investigate promptly and, where applicable, issue a full refund.

8. How Refunds Are Processed

Refunds are returned to the original payment method used — whether that is Paystack, Razorpay, or PayPal.

Processing times vary by bank and payment provider, typically 5–10 business days after approval.

Efiwe cannot issue refunds to alternative accounts or payment channels.

9. Contact Us

For all refund-related inquiries, please contact: support@efiwe.com

Our support team will review your request promptly and guide you through the resolution process.